Information for your stay

Adult and pediatric emergencies

When to consult an adult emergency department?

When to consult a pediatric emergency department?

ABC of Triage

Rules in the ERA room

What does it mean to be isolated in the emergency department?

Frequently Asked Questions

What are the conditions for visitors and what are the opening hours?

Private Emergency Room, Floor 3: A maximum of two companions are allowed. In case of a third person, he/she must wait in the external areas of the Hospital.

Companion exchange is allowed from 08:00 a.m. to 09:00 p.m., from 11:00 a.m. to 12:00 a.m., from 2:00 p.m. to 4:00 p.m. and from 5:00 p.m. to 7:00 p.m.

Pediatric Emergency Room: Two companions are allowed from 08:00 a.m. to 09:00 p.m., from 11:00 a.m. to 12:00 noon, from 2:00 p.m. to 4:00 p.m. and from 5:00 p.m. to 7:00 p.m.

For patients with isolation: two companions are allowed, either the parents or whoever the parents authorize to accompany the minor.

Adult ER: Upon admission, all patients with care dependency must have a companion. All patients with a hospitalization order may remain with a companion, including patients located in the Fast Track area who are hospitalized.

The hours for changing companions are 08:00 a.m. to 09:00 p.m., 11:00 a.m. to 12:00 noon, 2:00 p.m. to 4:00 p.m. and 5:00 p.m. to 7:00 p.m.

Isolated patients: A companion is allowed if the triage nurse considers it necessary for the initial moment of care. The stay of the companion will be according to the patient's care dependency and will be defined by the area nurse.

Resuscitation: the companion will enter this area if the physician requires him/her to provide information, otherwise he/she should be located in the external part of our emergency department. The permanence of the companion is defined by the nursing staff and the area's emergency physician after the initial care.

In each of the shifts according to the needs, overcrowding and/or contingency or low occupancy; we evaluate the number of companions that will enter the Fastrack and pediatrics areas.

What can I bring to a patient I am accompanying?

We recommend taking into account all the personal hygiene items required by the patient.

Can I call to inquire about the condition of the patient I am accompanying?

No. Patients in the emergency cubicles do not have fixed telephones and external calls are not received at the nursing stations.

How do I make the payment process?

You can make your payments through our portal in the payment button. We will inform you of the guidelines for your payment depending on your insurer or modality of care.

How is the accompaniment in SALA ERA?

The isolation ward for Acute Respiratory Diseases in Pediatrics requires that the patient's parents coordinate to maintain a single companion. This person must follow the rules of behavior in the room for the protection of both: not to lie on the bed, not to consume food in the cubicle, not to leave objects lying on the floor and not to connect cables at the patient's bedside.

How can I access my results and documents at the time of discharge?

Laboratory results, medical history and diagnostic imaging results can be downloaded through our online services at the following link: