Who is considered an international patient?

You can contact our International Patient Office if:

• You are a Colombian or foreign national who has resided in another country for the last six months or more.
• If you live in Colombia and have international medical insurance.

Entry conditions to Colombia

All individuals entering Colombia must complete the immigration form at international airports, land borders, or maritime ports within the national territory, stating the purpose of their trip.
For some citizens, it is necessary to present a tourist visa obtained at the respective consulate or embassy of Colombia in their country of origin. Its validity varies according to the type of visa requested and ranges from three months to three years.

For more information, visit: http://www.colombia.travel/en/practical-information/visa

After contacting our International Patient Office, keep in mind the following recommendations to ensure your complete care:

1. Send us your personal information, including your medical history and recent medical exams, for evaluation. The more we know about you, the more efficient our health recommendations will be.

2. If you have health insurance, we will need to know your information. You should confirm coverage details with your insurance company before you travel. If you do not have insurance, we can work with you to arrange your preferred method of payment.

3. If you are accepted as a patient at our Hospital, you will receive a confirmation and a quote for your treatment.
We will inquire about your travel availability, so please check your itinerary before calling or emailing our International Patient Office to avoid any setbacks.
We suggest waiting until your medical appointments are scheduled to purchase your tickets. In most cases, stays are a minimum of 5 to 8 business days, although some medical itineraries will require a longer stay.
Please allow enough time to obtain the necessary documentation and be aware of holidays in Colombia. Check the 2026 holidays here.

4. Let us know if you have any special needs. The sooner we know, the better we can serve you.

5. If you require lodging services, transportation or any other travel arrangements for your stay, consult with us to provide you with the best recommendations according to your needs.

6. Consult and process in advance the necessary documents to enter our country (passport and visa).

7. The payment of any procedure in our Hospital, must be paid in full before its realization. We have different payment methods to suit your needs: cash, international transfers and direct bank payment.
Always announce your payment before making it; this way we will be able to fill out the required currency report.

8. The aspects that are covered in your care are detailed in the budget provided by our International Patient Office. Any unspecified or extra services must be paid for additionally.

The final bill may experience changes with respect to the initial budget, as ordered and carried out by the health staff during your stay.

Contact us by email at int@hptu.org.co, or by phone at +57 (604) 445 9425 and +57 (604) 445 9412. You can also reach us via WhatsApp at +57 317 401 3663.

Our English-language support hours are Monday to Friday, from 7:30 a.m. to 5:30 p.m.