Insurance Providers
Here, you will find the resources and tools necessary to facilitate effective and coordinated management. From code manuals and equivalences to quick guides and abbreviations, we have compiled key information to ensure smooth and transparent collaboration. Additionally, we provide direct contacts and access to enabled services, all designed to enhance the experience of our insurance partners.
Code and Equivalency Manual
Find our detailed code manuals, including equivalences between old and new systems, and a comprehensive comparative guide. Also, discover essential information about supplies and medications.
Quick Guide to Codes and Abbreviations
Thinking about your needs, we've adjusted the service coding to be shorter and include their equivalents in CUPS and CUMs.
Patient Referral
Click here: https://portal-hptu.regionintegrada.com/
Contacts at your service
CUSTOMER SERVICE
Gladis Astrid Giraldo Noreña
Head of the Customer Service Department
E-mail: ggiraldo@hptu.org.co
Phone: +57 (604) 445 90 57
Office Hours
AGREEMENT ASSISTANT
Natalia Botero Franco
Commercial Analyst
E-mail: gestionconvenios@hptu.org.co
nbotero@hptu.org.co
Phone: +57 (604) 445 97 35
Office Hours: Unspecified
Diagnostic Aids
Dr. Héctor Andrés Sánchez Garrido
Head of the Diagnostic Aids department
E-mail: hasanchez@hptu.org.co
asignaciondecitasay@hptu.org.co
Phone: +57 (604) 445 90 00 Ext: 5322
Office hours
Call Center
Appointment request
Phone: +57 (604) 360 4788
Office hours: 7:30 a.m. to 5:30 p.m.
CORPORATE AND INDIVIDUAL PORTFOLIO
Oscar Hermilso Restrepo
Head of the Billing Section
E-mail: orestrepo@hptu.org.co
Phone: +57 (604) 4459000 ext. 9272
CENTRAL REFERRAL AND COUNTER-REFERRAL CENTER
Professional on duty
Central referral e-mail: centralreferencia@hptu.org.co
Phone: +57 (604) 4459999 or +57 (601) 4459162
Single contact for patient referral.
CONMUTADOR
General Hospital Information Phone: 445 90 00
Office hours: 7:30 a.m. to 5:30 p.m.
Email: hptu@hptu.org.co
Departamento comercial
Daniel Areiza Mesa
Commercial Analyst
E-mail: dareizam@hptu.org.co
Phone: +57 (604) 4459009
Office Hours: Unspecified
Congratulations, Suggestions, and Complaints
María Alejandra Velásquez Puerta
Customer Service Executive
E-mail: servicioalcliente@hptu.org.com, avelasquez@hptu.org.co
Phone: +57 (604) 445 92 22
Office Hours: 6:00 a.m. - 4:00 p.m.
CLINICAL MANAGEMENT
M.D. Inés Elena Pachón Grajales
Head of Clinical Management
Email: iepachon@hptu.org.co
Phone: +57 (604) 445 93 15
Office Hours
HEALTH INFORMATICS
Marisol Bedoya Arias
Head of Information Management Department
E-mail: Clínicahptu@hptu.org.com
E-mail: bedoya@hptu.org.co
Phone: +57 (604) 445 93 29 - +57 (604) 445 91 09
Office Hours
Intervention
Natalia Isabel Sierra Giraldo
Head of Intervention Section
E-mail: nsierra@hptu.org.co
Phone: +57 (604) 4459000 ext. 9296
Clinical Laboratory
Lina Margarita Baena Avendaño
Coordinator, Clinical Laboratory Service Point
E-mail: lbaena@hptu.org.co
Phone: +57 (604) 4459000 Ext: 7119 - 7118
Office hours
SURGICAL BUDGET
Professional on duty
E-mail: presupuestoquirurgico@hptu.org.co
Phone: +57 (604) 445 95 81
Office Hours
Radiology and Diagnostic Imaging
Lina Marcela Olarte Villa
Administrative Coordinator Radiology and Diagnostic Imaging
E-mail: lolarte@hptu.org.co
Phone: +57 (604) 445 90 68
Office hours
BILLING SECTION
Jessica Ariutka Acevedo
Billing Section Chief
E-mail: jaracevedo@hptu.org.co
+57 (604) 4459000 ext. 5152
International Patients Section
Dra. Gloria Lucía Lema Zuluaga
Head, International Patients Section
E-mail: glema@hptu.org.co
Phone: +57 (604) 445 92 67
Mobile: +57 317 401 36 63
24 Hours
Trasplantes
Yuriana Castaño Salinas
Nurse in Charge of the Clinical Coordination of Transplants
E-mail: ycastano@hptu.org.co
Phone: +57 (604) 445 9179
Office Hours
