Insurance companies

Insurance Providers

Here, you will find the resources and tools necessary to facilitate effective and coordinated management. From code manuals and equivalences to quick guides and abbreviations, we have compiled key information to ensure smooth and transparent collaboration. Additionally, we provide direct contacts and access to enabled services, all designed to enhance the experience of our insurance partners.

Code and Equivalency Manual

Find our detailed code manuals, including equivalences between old and new systems, and a comprehensive comparative guide. Also, discover essential information about supplies and medications.


Quick Guide to Codes and Abbreviations

Thinking about your needs, we've adjusted the service coding to be shorter and include their equivalents in CUPS and CUMs.

Patient Referral

Click here: https://portal-hptu.regionintegrada.com/

Contacts at your service

CUSTOMER SERVICE

Gladis Astrid Giraldo Noreña
Head of the Customer Service Department
E-mail: ggiraldo@hptu.org.co
Phone: +57 (604) 445 90 57
Office Hours

AGREEMENT ASSISTANT

Natalia Botero Franco
Commercial Analyst
E-mail: gestionconvenios@hptu.org.co
nbotero@hptu.org.co
Phone: +57 (604) 445 97 35
Office Hours: Unspecified

Diagnostic Aids

Dr. Héctor Andrés Sánchez Garrido
Head of the Diagnostic Aids department
E-mail: hasanchez@hptu.org.co
asignaciondecitasay@hptu.org.co
Phone: +57 (604) 445 90 00 Ext: 5322
Office hours

Call Center

Appointment request
Phone: +57 (604) 360 4788
Office hours: 7:30 a.m. to 5:30 p.m.

CORPORATE AND INDIVIDUAL PORTFOLIO

Oscar Hermilso Restrepo
Head of the Billing Section
E-mail: orestrepo@hptu.org.co
Phone: +57 (604) 4459000 ext. 9272

CENTRAL REFERRAL AND COUNTER-REFERRAL CENTER

Professional on duty
Central referral e-mail: centralreferencia@hptu.org.co
Phone: +57 (604) 4459999 or +57 (601) 4459162
Single contact for patient referral.

CONMUTADOR

General Hospital Information Phone: 445 90 00
Office hours: 7:30 a.m. to 5:30 p.m.
Email: hptu@hptu.org.co

Departamento comercial

Daniel Areiza Mesa
Commercial Analyst
E-mail: dareizam@hptu.org.co
Phone: +57 (604) 4459009
Office Hours: Unspecified

Congratulations, Suggestions, and Complaints
{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Maria Alejandra Velásquez Puerta\nCustomer Service Executive\nE-mail: servicioalcliente@hptu.org.com, avelasquez@hptu.org.co\nPhone: +57 (604) 445 92 22\nOffice Hours: 6:00 a.m. - 4:00 p.m."}]}]}
CLINICAL MANAGEMENT

M.D. Inés Elena Pachón Grajales
Head of Clinical Management
Email: iepachon@hptu.org.co
Phone: +57 (604) 445 93 15
Office Hours

HEALTH INFORMATICS

Marisol Bedoya Arias
Head of Information Management Department
E-mail: Clínicahptu@hptu.org.com
E-mail: bedoya@hptu.org.co
Phone: +57 (604) 445 93 29 - +57 (604) 445 91 09
Office Hours

Intervention

Natalia Isabel Sierra Giraldo
Head of Intervention Section
E-mail: nsierra@hptu.org.co
Phone: +57 (604) 4459000 ext. 9296

Clinical Laboratory

Lina Margarita Baena Avendaño
Coordinator, Clinical Laboratory Service Point
E-mail: lbaena@hptu.org.co
Phone: +57 (604) 4459000 Ext: 7119 - 7118
Office hours

SURGICAL BUDGET

Professional on duty
E-mail: presupuestoquirurgico@hptu.org.co
Phone: +57 (604) 445 95 81
Office Hours

Radiology and Diagnostic Imaging

Lina Marcela Olarte Villa
Administrative Coordinator Radiology and Diagnostic Imaging
E-mail: lolarte@hptu.org.co
Phone: +57 (604) 445 90 68
Office hours

BILLING SECTION

Jessica Ariutka Acevedo
Billing Section Chief
E-mail: jaracevedo@hptu.org.co
+57 (604) 4459000 ext. 5152

International Patients Section

Dra. Gloria Lucía Lema Zuluaga
Head, International Patients Section
E-mail: glema@hptu.org.co
Phone: +57 (604) 445 92 67
Mobile: +57 317 401 36 63
24 Hours

Trasplantes

Yuriana Castaño Salinas
Nurse in Charge of the Clinical Coordination of Transplants
E-mail: ycastano@hptu.org.co
Phone: +57 (604) 445 9179
Office Hours