• The Hospital does not allow collaborators to provide a supplier with data or information from a competitor or other suppliers, as well as Hospital reports that imply putting some suppliers at a disadvantage or in favor of others.
  • Due to quality policies, financial information is not provided nor blank promissory notes signed, instead corporate information is provided.
  • Payments are made on the last Wednesday of each month. If the due date of the invoice corresponds to a different day, payment will be made on the Wednesday after the due date without affecting the agreed financial discounts.
  • Care should be taken not to make forwarded deliveries and if you have to do so, keep in mind that you must reconcile with the head of the corresponding inventory area and issue an invoice for each shipment; an invoice for several shipments will not be accepted.
  • For each purchase order or service order you must generate an invoice.
  • Remember to always include the purchase order or service order number on the invoice.
  • You must indicate the batch number and expiration date on the invoice for each product in all cases where this is required.
  • Deliveries must be made within the date and times defined by each area of ​​the Hospital. (See delivery locations and times)
  • You must always send the response to the purchase order confirming acceptance of the delivery date and conditions sent and, if applicable, report the new delivery date or information to be corrected. Failure to ship or fail to deliver on the stipulated dates and quantities will affect your qualification as a supplier.
  • It is the responsibility of each supplier to keep their corporate information updated through the supplier portal.
  • The Supply Logistics staff will request legal documentation from suppliers each year and by type of supply or whenever the regulations require it, which must be provided in its entirety and receive approval.
Vendor's Duties to the Hospital Duties of the Hospital towards its Vendors

Comply with the Hospital's purchasing policies

Transparency in the seriousness of the negotiation

Flexibility to the needs of the Hospital

Equality in conditions and information

Provide written response to requests generated by the Hospital

Timely payment

Maintain continuous supplies at all times of the year, including Easter and December

Fulfillment of the purchase commitment under stable market conditions

Comply with the sales commitment acquired

Confidentiality of information

Comply with the sales commitment acquired

Respectful, honest and kind treatment

Commitment to sending the response format to the purchase order

Respect the ethical principles of the Hospital and its officials
Maintain up-to-date information about technical support and quality of supply
Do not encourage oversupply of inventories
Do not promote your products in healthcare areas
Carry out the medical visit at the site and at times designated for this purpose
Provide timely information to the Hospital through regular channels


Areas of delivery and inventories

Below you will find the different inventory areas of the Hospital authorized for the reception and return of merchandise as appropriate, please take into account their location and hours.

Place of delivery:

In the header of the purchase order you will find the place where delivery must be made.

The times and places for receiving merchandise in the different reception areas are:

Inventory Area Location / Delivery Location Reception Hours
Store. Ground floor, suppliers entrance. Monday to Friday 8:00 am to 5:00 pm
Pharmaceutical Services. Ground floor, suppliers entrance. Monday to Friday 7:30 am to 5:00 pm
Sterilization and Supplies Central. Ninth Floor Tower B Monday to Friday 7:00 am to 2:00 pm
Hemodynamics and Interventionism Second floor tower B Monday to Friday 7:00 am to 11:00 am and from 12:30 pm to 4:30 pm
Surgery (No Osteosynthesis Materials) Surgery sterilization center, Tower B, 5th floor (Above the food court) Monday to Friday 7:00 am to 11:30 am and from 12:30 pm to 4:00 pm
Osteosynthesis Material Surgery (MOS) Surgery, Tower B, 5th floor (Above the food court)

Monday to Friday 7:00 am to 12:00 pm. and from 1:00 pm to 4:00 pm

Saturdays 7:00 am to 11:00 am