Preguntas frecuentes
En nuestras preguntas frecuentes podrás acceder a más contenido de tu interés. En este espacio encontrarás información general sobre nuestro Hospital, el agendamiento de citas, la entrega de historia clínica, entre otros.
Patient rights and duties
Know your rights
As a patient of the Hospital, you have fundamental rights that must be respected at all times. These rights are
- To receive personalized, dignified, humane and ethical treatment.
- Receive safe and excellent quality care.
- To participate, decide and express your will in all matters related to care.
- Receive clear and understandable information.
- To count on the closeness of your family and friends.
- Privacy and confidential handling of your information.
- Not to be discriminated against for any reason.
- Express and have your wishes, needs and emotions taken into account in the care process.
- Receive information about social security coverage and costs related to your care.
- Request a second opinion.
- Receive end-of-life care, including respect for your decision to place a limit on therapeutic effort.
- Respect for your cultural and religious beliefs.
- Decide on your participation in teaching and research activities.
Fulfill your Duties
As a patient, you have duties that contribute to an effective health care process. These duties include:
- To care for your health and the health of others.
- Participate in your care and treatment process.
- To treat caregivers and other patients with respect and dignity.
- To inform in a clear and timely manner about your state of health, physical deterioration and circumstances associated with your social security.
- To collaborate with the compliance of rules and instructions of the Hospital and the treating team.
- To take care and make rational use of the Hospital and social security waste.
- To commit yourself to the informed consent.
Horarios de visitas en unidades
Patient care units without isolation
Here you will find the conditions for companions and visitors in units where patients are not susceptible to transmissible infections:
EMERGENCIES (Adult and pediatric patients)
Conditions for companions
- Adult patients in private areas: Two (2) permanent companions are allowed in the room and a third companion in the internal waiting room.
- Patients under observation with hospitalization order: One (1) permanent companion is allowed in the room.
- Pediatric patients: Two (2) companions are allowed in the room, either parents or the persons designated and authorized by them to accompany the minor.
The change of companions is done at the following times: - From 8:00 a.m. to 9:00 a.m.
- From 11:00 a.m. to 12:00 a.m.
- From 2:00 p.m. to 3:00 p.m.
- From 5:00 p.m. to 7:00 p.m.
The relevance of accompanying patients with Fast-track criteria is evaluated in case of over-occupancy.
UCI and UCE (Adults)
Conditions for companions
In the Intensive Care Units and Special Care Units, the presence of a companion is required 24 hours a day, with the companion changing as needed.
Conditions for visitors
Visitors in the ICU and adult SCU are authorized at the following times:
- From 6:00 a.m. to 8:00 a.m.
- From 11:00 a.m. to 12:00 m.
- From 3:00 p.m. to 5:00 p.m.
- From 7:00 p.m. to 8:00 p.m.
During these visiting hours, one person is allowed to enter and visitors are changed every 30 minutes.
ICU and ECU (Pediatrics and neonates)
Conditions for accompanying persons
The admission of two (2) companions is allowed, either parents or the persons designated and authorized by them to accompany the minor; with replacement of companions as needed.
The possibility of authorizing a greater number of companions in special situations is analyzed for all the assistance services. These exceptions are reported to the Security Guard of each service.
Conditions for visitors
Visits to the ICU and the pediatric and neonatal ECU are authorized during the following hours:
- From 6:00 a.m. to 8:00 a.m.
- From 11:00 a.m. to 12:00 m.
- From 3:00 p.m. to 5:00 p.m.
- From 7:00 p.m. to 8:00 p.m.
During these visiting hours, one person is allowed to enter and visitors are changed every 30 minutes.
PEDIATRIC HOSPITALIZATION
Conditions for accompanying persons
The admission of two (2) companions is allowed, either parents or the persons designated and authorized by them to accompany the minor; with replacement of companions as needed.
The possibility of authorizing a greater number of companions in special situations is analyzed for all the assistance services. These exceptions are reported to the Security Guard of each service.
During the night, only one companion is allowed in shared rooms.
Conditions for visitors
Visitors in pediatric hospitalization rooms are authorized from 6:00 a.m. to 9:00 p.m.
ADULT HOSPITALIZATION
Conditions for companions
- Single rooms: Two (2) companions are allowed in the room with change of companions as needed.
- Shared rooms: One (1) permanent companion is allowed in the room.
- Bone Marrow Transplant Unit: One (1) companion is allowed in the room if it is an adult patient or two (2) companions, either parents or the persons designated and authorized by them to accompany the minor, in case of a pediatric patient.
Conditions for visitors
Visits to the adult hospitalization rooms are authorized from 6:00 a.m. to 9:00 p.m.
In the Bone Marrow Transplant Unit, exceptions are agreed with the assistance team.
Patient care units with isolation
Here you will find the conditions for accompanying persons and visitors in units where patients are susceptible to transmissible infections:
EMERGENCIES
Conditions for companions
- Adult patients: One (1) companion is allowed with a change of companion every 6 hours.
- Pediatric patients: Two (2) companions are allowed, either parents or the persons designated and authorized by them to accompany the minor; with replacement every 6 hours.
Conditions for visitors
Visitors are not allowed for patients, whether adult or pediatric, who are in the emergency department in isolation.
CRITICAL CARE UNIT (Adults)
Conditions for companions
The admission of a companion is allowed at the discretion of the care team according to the clinical and psychological condition of the patient, with replacement every 6 hours.
Conditions for visitors
The admission of a visitor is allowed at the discretion of the care team.
Schedule:
- From 6:00 a.m. to 8:00 a.m.
- From 11:00 a.m. to 12:00 a.m.
- From 3:00 p.m. to 5:00 p.m.
- From 7:00 p.m. to 8:00 p.m.
CRITICAL CARE UNIT (Pediatric)
Conditions for accompanying persons
The admission of two (2) companions is allowed, either parents or the persons designated and authorized by them to accompany the minor; with replacement every 6 hours.
Conditions for visitors
The admission of a visitor is allowed at the discretion of the care team.
Hours of operation:
- From 6:00 a.m. to 8:00 a.m.
- From 11:00 a.m. to 12:00 a.m.
- From 3:00 p.m. to 5:00 p.m.
- From 7:00 p.m. to 8:00 p.m.
HOSPITALIZATION (Pediatric)
Conditions for accompanying persons
The entrance of two (2) companions is allowed, either parents or the persons designated and authorized by them to accompany the minor; with replacement every 6 hours.
Conditions for visitors
The entrance of one visitor is allowed.
Schedule:
6:00 a.m. to 9:00 p.m.
HOSPITALIZATION (Adults)
Conditions for companions
The admission of one (1) companion per patient is allowed, either in single or shared room; with companion change every 6 hours.
Conditions for visitors
The admission of one visitor is allowed.
Schedules:
- From 6:00 a.m. to 9:00 p.m.
¿Cómo llegar al Hospital?
Nuestra sede está ubicada en la calle 78B # 69-240, en el barrio Robledo - Córdoba, Medellín Antioquia.
Transporte público
Aquí podrás encontrar una guía completa sobre cómo llegar desde diferentes puntos estratégicos de la ciudad al Hospital Pablo Tobón Uribe, según la opción de transporte público de tu preferencia.
Ruta de la salud
Esta ruta de buses realiza su recorrido por los principales centros de salud que posee Medellín, incluyendo el Hospital Pablo Tobón Uribe.
Sistema Metro de Medellín
Puedes llegar fácilmente al Hospital a través del Metro de Medellín y sus rutas integradas que conectan diferentes puntos de la ciudad.
